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Buyer Beware, Dell Customer service and products SUCK

Bought my Hokie soph a new laptop for Xmas because his was 5 yrs old.
Bought it in Nov, Screen went dead last weekend. No physical damage and they will not cover it. Supposedly LCD Internal workings are damaged. Total BS.
Had to pay 245.00 to fix it.
There response was" well you don't have to pay the money ".

Posted: 02/15/2018 at 11:13AM

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Current Thread:

Buyer Beware, Dell Customer service and products SUCK -- 48tnhokie 02/15/2018 11:13AM

My first "real" computer was a Packard Bell -- EDGEMAN 02/15/2018 2:14PM

They called them "Packard Hells", lol. ** -- FrederickHokie 02/15/2018 5:25PM

If you want to build your own computer, recommend starting here: -- EDGEMAN 02/15/2018 2:16PM

Owned 2 Dells. Both DOA. Never again ** -- hokeyhokie 02/15/2018 11:17AM

File complaint with BBB? ** -- FfxStationHokie 02/15/2018 11:16AM

Not sure what good that does, I'm in VA -- 48tnhokie 02/15/2018 11:18AM

I'm sure they have nexus and authority to do business in Virginia. -- GFallsFan 02/15/2018 11:33AM

Thanks* ** -- 48tnhokie 02/15/2018 11:36AM

Can't hurt. I filed a BBB complaint with Amazon once.. yep ** -- FfxStationHokie 02/15/2018 11:19AM

For what specific issue? -- EDGEMAN 02/15/2018 11:24AM

This was many years ago (inside) -- FfxStationHokie 02/15/2018 11:30AM

Re: Can't hurt. I filed a BBB complaint with Amazon once.. yep -- 48tnhokie 02/15/2018 11:21AM

Yes (inside) -- FfxStationHokie 02/15/2018 11:28AM

If/when I get pissed enough, I'm pretty relentless. Look up the name of -- Late 80s Hokie 02/15/2018 12:06PM

Re: Yes (inside) -- 48tnhokie 02/15/2018 11:35AM